SHIPPING TIMELINES AND POLICIES

All of our costumes are custom made, according to client measurements, to order. Because of this, there is an extended production time. General production time is 4-6 weeks. Sometimes these times are extended if there is a backlog of open orders. It is possible to shorten this timeline to meet necessary deadlines. If you need your costume by a certain date, please contact us prior to purchase. Many times we are able to accommodate rush production, sometimes with additional fees.All costumes, and orders over $35 ship for free, with USPS. Tracking numbers are provided once shipped.

RETURNS, REFUNDS, AND CANCELLATIONS

Cancellations are accepted only within a 24 hour window of purchase. After that time period, materials have been purchased and production has been scheduled. Any cancellation requested after 24 hours is subject to materials and scheduling fees that can be up to 50% of purchase price.

Returns are accepted within 14 days of receipt. Returns are only accepted due to an error on our part. If there are any fit issues with your costume, your item will be resized and returned. Customer will pay the single return shipping fee.